Frequently Asked Questions

Logins and passwords

I haven’t received my Banqer High confirmation email, what can I do? First off, please check your spam folder. Sometimes these emails take a few minutes to get through the school's servers. If you haven’t received your confirmation email within 10 minutes, please contact us at, and we’ll be able to help you.
How do I add students to Banqer High? Head to your Teacher Dashboard and find the ‘Invite Students’ link. You can share this with your students via a Google classroom, email or other means. Your students must follow this link and then register using their school email. They will need to confirm their email by following the instructions in the confirmation email they will receive.
What do I do if my students don’t receive their confirmation email? In your ‘Class Overview’ on the Teacher Dashboard, you can click ‘more’ next to the student's name. You will then be able to see the email that the student has used. Compare this with their school email address to ensure there are no typos. If they have misspelled their email address, you can remove them from your classroom, and they will need to re-register using the correct email address. Otherwise, the email might just take a few minutes to get through the school server. If you’re still having trouble, contact us at
How do my students first log in to Banqer High? Students will log in from, using their school email and the password that they created when they registered.
My student has registered as a teacher. How do I get them onto the correct student profile? Please reach out to us at so we can suspend the incorrect account. Your student will need to follow the standard process to log in for the first time, as outlined above.
I can’t log in. How can I reset my password? From the log in page, click ‘I forgot my password’ and follow the prompts. If you still have trouble logging in after resetting this, reach out to us at
My student can’t log in. How can they reset their password? Banqer High students can do this themselves from the log in page by clicking ‘I forgot my password’ and following the prompts. Passwords are case-sensitive, so be sure to check the details are correct. If you’re still having trouble, contact us at You can also reset your students' password by clicking 'more' next to their name in the Class Overview, and then 'edit details'.
How can my students or I change our passwords? Log in and head to ‘My Profile’ by clicking on your avatar in the top right corner of your dashboard. If you can’t log in, try resetting your password.
If I’ve moved schools, can I transfer my Banqer account to my new school? We love it when teachers take Banqer with them! Get in touch with us at to discuss the use of Banqer High at your new school.

Data, privacy and security

Where is your data stored? Our data centres are in Sydney. All information that we collect is held confidently and securely, in accordance with terms and conditions and privacy policy.
Do you collect private data on teachers and students? As outlined in our privacy policy, Banqer may collect the following personal information: full name, Year Level, gender and email addresses. We may also collect personal information about the use of the platform, such as transactional information, quiz results and behaviour while using the platform.
How can I have my data removed from your system? Just email us at and request that your data or a child’s data (if you’re the caregiver) be removed from our systems, and it will be done. Banqer complies with the New Zealand Privacy Act 1993 and the data protection laws of the United Kingdom ("UK"), and other applicable privacy laws and data protection laws (if applicable). You can read more about how we manage data in our privacy policy.

Getting started

What technology does my school need to use Banqer? We are an online platform, so your school will need internet access, student email addresses and devices to use Banqer. Plus, we are mobile-friendly, so you and your students can log in from any device, anywhere.
Does Banqer have an app? No, we don't have a native app of sorts, but many teachers bookmark Banqer on devices for students to make logging in each time quick and easy.
How long does it take to set up my first class? You can be up and running with Banqer in a matter of minutes. Once you have completed your registration, adding or inviting students will take less than five minutes. Once students have completed their registration, you’re good to go.
Is Banqer mobile phone friendly? We sure are! Teachers and students can log in from their mobile devices, making check-ins easy no matter where they are.
What Year Levels is Banqer aimed at? Banqer High is used from Year Levels 9-13 but is most often used in Years 9-10.
How should I get started with Banqer once students are added to my class? We have a bunch of resources to help you with your first lesson. Check out this Banqer High Unit Plan or this Banqer High Demo. There are more resources available with the platform after you log in.

Integration and curriculum alignment

How do I begin mapping out my Banqer High lessons? We’ve made this easy with our Unit Plan document, which is a detailed outline that includes lesson plans and worksheets for each module, all in one place.
What subjects does Banqer align with? Banqer aligns with various subject areas, and we’ve provided a bunch of resources to help you with this. Have a look at our curriculum alignment page for more.

Cost, cancellation and wrapping up with Banqer

How much does Banqer cost? Prices vary for Banqer High depending on the number of licences a school wants. To find out more, head to our Banqer High pricing page.
Can we cancel our school’s Banqer account? Banqer High licences are paid for upfront, so while you can cancel or stop using Banqer, we recommend completing the course. If your school can’t do this for some reason, please reach out to our support team at
How do we wrap up with Banqer now that we’re at the end of our planned period? The Wrap Up date is set when your first student joins your classroom. The date that is set will depend on your time period selected (e.g. for the 10-week period, your Wrap Up is set for 10 weeks from when your students start registering). You can adjust the wrap-up date from your Teacher Dashboard up until two weeks before the set date. Upon wrapping up, students will be assigned a money personality, a summary of their time using Banqer High, and a downloadable certificate. There are lots of ways to celebrate the Wrap Up day, such as awarding those on the leaderboard with certificates, hosting a class party, or running a final auction with the students' Banqer dollars. You can take a look at the Wrap Up lesson plan for ideas for your last lesson!

Managing my class

How many weeks should I use Banqer in my class? That depends on each teacher’s class and planning. Banqer is highly flexible and can be used in a single term, semester or across a whole year.
How much class time should I spend on Banqer each week? Again that depends on the teacher and their class. We recommend setting aside at least an hour of class time per week so students can explore the platform and complete any class activities that might be set.
Can we use Banqer outside of class time? Yes! Absolutely. As Banqer is an online platform, teachers and students can log in from home at any time.
Can another teacher manage the class if needed? They sure can. If teachers go on leave, become unwell or change classes, we’ve made it super easy to add additional teachers to your Banqer class. It’s also helpful if you co-teach! Head to your Teacher Dashboard and share the ‘Invite Teachers’ link so that other teachers can manage your class alongside you.
How can I use Banqer to reward and motivate my students? Banqer has an inbuilt reward and incentive system, making class management easier. Teachers can award Banqer Gems as one-off payments, which can be traded for default or custom rewards in the Banqer store. Watch this video for tips on how to do this.
Can I pay my students Banqer dollars? It is not possible to give students Banqer dollars. The reason for this is that we have modelled everything in Banqer High off of the real world, and the real-world element could be distorted if we were to allow teachers to pay students. Instead, you can reward students with Banqer Gems.
Can students interact with each other? Students can live together in the Renting expansion and will review each other CV’s in the Careers expansion.

Content and resources

How do the students access the different modules/expansions? These are accessed once teachers have enabled them, and it’s up to the teacher to pace the content as suits their class.
How often should I enable the modules/expansions? This will depend on how long you want to use Banqer for in the school year. We strongly suggest taking your time when enabling these, to give the students the opportunity to absorb the content and complete the necessary activities. As a general guide for those stretching it across a full year, we recommend enabling an expansion every 2-4 weeks, or one per week in the 10 week timeframe.
Is the content based on real-life information? All our information is inspired by the real world. We’ve worked with industry experts to get this right. We review this regularly, but it’s important to remember that the data is a simulation and is not reflective of exact financial systems, (notably, real estate or investment markets).
Is the content different between Banqer Primary and Banqer High? It sure is. Banqer Primary has been developed and written for younger students, the modules being specific to a deep exploration of foundational financial concepts. Banqer High explores new and more complex financial concepts for deeper learning. Explore the Banqer Primary features or the Banqer High features to learn more.
Is the content different for different Year Levels of the students? There are curriculum links to the different Year Levels within the lesson plans, but expansions and modules themselves aren’t explicitly for specific Year Levels. We recommend that you make a judgement on where your students are performing and their capability to interact with the modules.
We have finished all the expansions. What should I do with Banqer now? We recommend continuing to Banqer until the end of your planned time. The simulation will continue to run, giving students more opportunities to learn. Check out some of the learning resources in your Teacher Dashboard for in-class activities, or get inspired by what some other teachers have done in our Banqer community section.

Parent and caregiver updates

How can I inform my students' parents about Banqer? We love that you want to share what you’re doing with your class. We’ve got some resources to help you do this. Feel free to print and share this flyer. We’ve also drafted this document explaining what Banqer is and how students will benefit from using it. You are welcome to copy, paste and edit as needed for your parent communications.
How can my student’s parents and caregivers stay informed about their child’s Banqer progress? We’ve made this super easy by automatically sending email updates to any parents that would like to be kept informed. In Banqer High, there is an optional 'Add parents or caregivers' widget on the student dashboard. If added, parents will get emails from us when the student achieves something exciting, like purchasing their first home or getting a promotion. The purpose of these emails is to give the parents ideas about how to keep these conversations going at home. You can advise students to add their parents if this is something that you would like to encourage.
How often are these email updates sent? This depends on how often the student is engaging with the platform, and what they achieve, like purchasing their first home or getting a promotion.